Refund Policy

Fair, from
start to finish.

Thank you for shopping with Nür Haus. We appreciate your support and strive to provide you with the best products and services. If for any reason you’re not completely satisfied with your purchase, we’re here to help. As a small business, we have established the following policies to ensure a smooth and fair process for both our customers and our team.

Cancellations

Changed your mind? No problem! If you need to cancel your order, we are happy to help as long as it is within a 30 minutes window of placing it.

  • How to cancel: Simply email us at nurhausca@gmail.com with your order number.
  • Please note: We work quickly to prepare your items, so once that 30 minutes window has passed, your order begins processing and can no longer be canceled.

Exchanges

We want you to absolutely love your Nür Haus purchase! If something isn’t quite right, here is everything you need to know about swapping it out:

  • The Quickest Method: For the fastest turnaround, we recommend returning your original item and placing a brand-new order for the item you want once the return is accepted.
  • Timeframe: You have 5 days from your original purchase date to request an exchange.
  • Item Condition: Please make sure the product is completely unused and in its original condition, with all tags, packaging, and accessories still attached.
  • Proof of Purchase: Keep your receipt! We will need your proof of purchase to quickly verify and process your exchange.
  • Shipping Costs: Please be aware that shipping charges for exchanges are covered by the customer.
  • Sale Items: Any items marked as “Sale” are final sale and are not eligible for exchange.

Easy Exchange Process

  1. Reach Out: Send an email to nurhausca@gmail.com with your order number to get started.
  2. Quick Review: Our team will take a look at your order details to ensure it meets the exchange criteria.
  3. Pick Something New: Once approved, you can select a new product of equal or lesser value! If your new choice is a little more expensive, you will just need to cover the price difference.

Sale Items

Items marked as “Sale” are final sale.

We appreciate your understanding and cooperation with our policies. Your satisfaction is important to us, and we will do our best to assist you. If you have any questions or concerns, please don’t hesitate to contact us.

Email: nurhausca@gmail.com